"Being available in the way our customers want to reach us is imperative to our success,” said Todd Mathes, Sr. VP Restaurant Services. “With a complete team available by phone, email, chat, face-to-face or social channels, we can be there when they need us.”
Our Customer Engagement Center (CEC) reflects our commitment to exceed customer expectations and continue to improve the services, products and relationships we have. In addition to best-in-class solutions, we can proudly say we offer best-in-class sales and support teams, with abundant industry knowledge. The CEC is involved every step of the way, from initial service consultation and new customer onboarding, to scheduling service, renewing agreements, billing and more.
The CEC is home to our DAR PRO mascot, Phillup T. Tank. A member of the Cleanstar® family, he loves all things fryers and grease!
Find him on Twitter: @PhillupTheTank
In today’s digital world, customers have instant access to virtually unlimited choices on who to partner with for their business needs. Accessibility and positive engagement with customers through every step of the business journey is what sets us apart. Here's how we do it:
- Inquiries are handled with integrity, using the latest technology
- Paperless, digitized agreements for fast and simple transaction
- Responding to emergency service requests 24/7/365
- Trained team members to troubleshoot any service or equipment issues
- Verify and support qualified 3rd party service providers for locations outside our coverage area
- Ability to offer our chain customers consolidated billing and agents for all services
DarPro has been a professional solution for our used oil disposal needs. As a valued partner, DarPro provides a seamless solution from storage equipment to oil removal across many locations. Their staff is always accessible and ready to help!
Dar Pro has help us by being involved in the beginning stages of needing the tanks installed and making sure everything is done in a timely manner. The customer service we receive is second to none and make us feel like part of the family. I highly recommend using Dar Pro for your needs!
Great Service and Cost Saving