For more than a century, Darling Ingredients has created meaningful, long-lasting relationships with their customers through industry-leading service. In October, DAR PRO Solutions, Darling’s restaurant services division, went beyond their company’s success in fostering solid customer connections and launched their new Customer Engagement Center (CEC), located at their corporate headquarters in Irving, Texas.
A NEW APPROACH TO CUSTOMER SATISFACTION
The CEC reflects DAR PRO Solutions’ commitment to their customers and to continually improve upon and enhance the services, products and relationships they provide. They understand that in today’s digital world, customers have instant access to virtually unlimited choices on who to partner with for their business needs.
Accessibility and positive engagement with customers through every step of their business journey is what will set a business apart from other service providers. From the initial service consultation or connecting via social media, to scheduling service calls, renewing agreements with loyal businesses, and updating customers on their latest and greatest service and equipment options – the CEC is there every step of the way in the most efficient and effective way possible.
"Being available in the way our customers want to reach us is imperative to our success,” said Todd Mathes, Sr. VP Restaurant Services. “With a complete team available by phone, email, chat, face-to-face or social channels, we can be there when they need us.” Customers are welcome to visit at any time to meet the team that takes care of their stores.
WHAT - OR WHO - IS THE CEC?
The new Customer Engagement Center is comprised of the former “National Service Center” customer service team, the new inside sales team, the CEC accounting staff, and support services for Cleanstar equipment, marketing and communications.
- Inside Sales Team – fully trained to answer questions from prospective customers about business offerings, as well as share product and service updates with current customers, streamlining the entire process for efficiency and ease.
- Customer Service Team – continues to provide the support shown customers under the National Service Center, always putting “customer first.” Dedicated teams who represent prescribed geographic areas and chains will ensure all new and current customers are having their business needs met in a timely and effective manner.
- Cleanstar® – the equipment group has also enhanced the customer connection, launching a new portal for online ordering of replacement parts for indoor and outdoor used oil collection tanks. Along with new troubleshooting videos, it is now fast and easy for stores to find the exact part they need for the equipment placed in their store.
- The Darling Team – Equally important, is retaining solid communications within the Darling Ingredients organization, to ensure our services at the local level are carried out on time and consistently meet the high standards our company and its customers place on how we do business.
"Our new Customer Engagement Center will engage with our customers, engage with our outside sales staff, engage with our service technicians and processing facilities, and engage with each other. We are excited to bring the enthusiasm our team has built into our new office space and new way of approaching our services. I see great things ahead for us,” said Ruth Gaddis, CEC Director.
CUSTOMERS CONTINUE TO BE DAR PRO'S #1 PRIORITY
Current DAR PRO Solutions customers may not immediately notice a change – and frankly, that is as they want it. What loyal customers will likely experience is the streamlined, automated efficiency in handling service requests, agreement renewals, equipment repair or ordering replacement parts. By digitizing most administrative functions, it is easier – and faster – for customers to get the response and result they need.
"We want to put the right people in the right place at the right time to effectively and efficiently engage with customers,” said Todd Mathes. “Our excellent service and diverse equipment options are what will continue to set us apart from others in this industry.”
To personally engage with DAR PRO Solutions as a sustainable partner for your used cooking oil removal and grease trap needs, call 855-327-7761 (855-DAR-PRO1), or complete a Let’s Get Started form on our website. Available 24/7/365.