What is the Customer Engagement Center?
DAR PRO Solutions' new Customer Engagement Center is the hub around which our sales team, customer service team, accounting team and operations team come together to ensure our customers are always getting the best service we can provide. The CEC was launched in the fall of 2017, and has proven a success in serving our restaurant, supermarket and foodservice customers, from independents to national chains, in the manner they expect. This team is based out of Darling Ingredients' headquarters office in Irving, Texas, and provides service to our customers across the U.S.
Is the CEC the same as the NSC (National Service Center)?
In part, yes ... but it's more. The National Service Center has been brought into the new Customer Engagement Center, which also includes our new inside sales team, our accounting team for DAR PRO Solutions, our equipment support team, and marketing support. The CEC's purpose is fully engage with our customers, making their experience as efficient and satisfying as possible. Read more in our blog article.
How do I become a DAR PRO Solutions customer?
It’s easy, and our Customer Engagement Center is ready to help you become part of the DAR PRO family. Call us at 855-DAR-PRO1 (855-327-7761), or complete one of the Let’s Get Started forms on our website. You can also reach us during regular business hours via Live Chat on our website, where we can answer any questions you may have, or via social media. We’ve partnered with Docusign and can sign you up quickly, efficiently and paper-free. If you need to meet with one of our Account Executives, the CEC can arrange that as well.
Do I have to sign a contract to become a customer?
We do ask new customers to sign a service agreement, for both your and our protection and benefit. In the majority of cases, no signup fees are involved. Such an agreement provides assurance to our customer that we are their sole service provider, and outlines the service expectations we have agreed to provide. Marking your outdoor tank contents as property of DAR PRO Solutions can also help prevent and/or prosecute grease theft.
What does it cost me to be a DAR PRO Solutions customer?
In the majority of cases, there is no signup or administrative fee for being our customer, although dependent upon market conditions, store location, or other special circumstances, we occasionally may need to charge a small delivery or setup fee. This would be disclosed prior to finalizing any agreement. We generally do not charge for grease pickup service under normal yellow grease market and operational conditions. Normally we provide the oil storage equipment at no charge to our customers, often providing them an indoor solution that helps them get the most of any rebate.
What if I have an emergency outside of business hours?
Our 855-DAR-PRO1 number is answered - live! - 24/7/365, with emergency calls forwarded to our on-call Customer Engagement Center representative. We can often provide trouble-shooting help over the phone that can solve the problem, or get you through to the next business day.
My business is growing. What if need my UCO picked up more often?
Part of our excellence in providing satisfied customer service is effectively determining a pickup schedule that is tied to a store’s volume, which is most efficient for both us and our customers. If your used cooking oil volume has changed (increase or decrease) since you signed on as a customer, call our Customer Engagement Center, 855-DAR-PRO1 (855-327-7761). Our phones are answered 24/7/365.
Why are my rebate checks smaller, or why am I no longer getting one?
If you are still using the same amount of fresh oil and your cooking and oil storage methods have not changed, but you are seeing smaller (or no) rebate checks, it could be one of two things. Yellow grease markets may have dropped and we have had to adjust our rebates accordingly, or, someone is likely stealing your grease. We pay rebates based on the amount of oil we pick up; if it has been stolen, there is less (or none) for us to pump. To determine if it is theft, let our Customer Engagement Center (855-DAR-PRO1) know of your suspicion, and if possible, install an outside security camera on your grease corral to monitor illicit activity. If you do confirm theft, call your local police to report the crime, and let us know through our CEC.